CSClaudia Saikali

Experience

Leadership across complex delivery, portfolios, finance and change.

More than 15 years leading digital, product, program and operational work, often in environments with many moving pieces, demanding stakeholders and significant financial accountability.

Career

Experience

A progression of project, program, product and operational leadership with increasing responsibility for financial performance, delivery and organizational change.

Independent · Self-employed Jan 2026 - Present · Toronto, Ontario, Canada

Project, Portfolio & Operations Consultant

I help organizations regain control of complex projects and portfolios through structured delivery, financial visibility and executive-level oversight.

SERVICES

  • Project & Program Leadership: project kickoffs, SOW development, timelines, delivery plans, governance and hands-on project management.
  • Financial & Portfolio Management: budget management, forecasting, cost-to-complete analysis, annual planning and consolidated portfolio reporting.
  • PM Capability & Strategic Support: team leadership and training, executive updates, delivery process improvement and strategic planning.

CLIENT WORK

  • Telecommunications infrastructure: Lead project and portfolio management for $250M+ in construction projects, providing executive-level oversight across delivery, financials, cost-to-complete forecasting, governance and reporting. Partner with executive leadership, finance, construction, engineering, sales and contractors to resolve delivery issues and support strategic decision-making.
  • Operational & financial planning: Lead company-wide 2027 budget planning, giving leadership a clear view of investment priorities, funding needs and expected spend.
  • Marketing & advertising agencies: Provide program and project management, SOW development, planning and timelines, team leadership and training, strategic planning, executive updates and delivery process improvement.
Klick HealthNov 2022 – Jan 2026

Senior Director, Product & Project Management (Finance)

  • Owned the financial management system supporting project managers and delivery teams.
  • Led redesign across invoicing, time tracking, utilization, budgeting, revenue tracking and forecasting.
  • Partnered with the CFO, COO and VP Technology on investment priorities, capacity and executive reporting.
  • Oversaw $50M+ in departmental budgets and implemented AI-enabled OCR that reduced administrative effort by 20%.
Klick HealthMay 2021 – Nov 2022

Director, Product & Project Management

  • Developed quarterly and annual roadmaps aligned to strategic priorities.
  • Led project managers plus support and training teams using hybrid Agile delivery.
  • Directed platform integrations and change efforts supporting adoption of new tools.
Klick HealthNov 2019 – May 2021

Director, Product Rollout & Adoption

  • Designed scalable company-wide rollout processes for new software features and tools.
  • Led support and training across Canadian and U.S. offices.
  • Oversaw a product knowledge base with 200+ how-to articles.
Klick HealthSept 2018 – Nov 2019

Senior Manager, Internal Operations

  • Improved project management tools, processes and standards at scale.
  • Developed pricing and estimation models that improved consistency and efficiency.
  • Led change management for the organization-wide implementation of Slack.
Klick HealthApr 2011 – Sept 2018

Digital Program Manager, Senior Project Manager & Digital Project Manager

  • Led pharmaceutical digital portfolios for clients including Acorda, Pfizer, Reckitt Benckiser and Salix.
  • Managed 30–50 concurrent projects annually and programs with budgets of $5M–$10M.
  • Owned client-facing delivery, financial performance, resourcing, risk and cross-functional execution.
Digital CementFeb 2007 – Apr 2011

Project Manager, Project Coordinator & Quality Assurance

  • Supported digital project delivery across websites, redesigns and email programs.
  • Managed scoping, estimates, timelines, resources, budgets, risks and issues.

Credentials

Education & certifications

Formal education and professional credentials supporting project leadership, technology management and organizational change.

Education
Bachelor of Commerce Information Technology Management, Toronto Metropolitan University
Education
Marketing Minor Toronto Metropolitan University
Certificate
Leadership Essentials Certificate University of Toronto
Professional
PMP & Prosci® Change Practitioner Project Management Institute and Prosci®